New Support Eligibility Policy for JAWS, ZoomText, and Fusion
August 7, 2025 0
Beginning September 1, phone and email technical support will be available exclusively for customers with a current Software Maintenance Agreement (SMA), an active subscription, or customers licensed for the current version of JAWS, ZoomText, or Fusion.
This change aligns our support policy with our licensing model and ensures consistent service for users. This change is for U.S. customers who receive technical support from Freedom Scientific.
Review Your License Status
Have questions or want to review your license status?
Send an email to SWOrders@Vispero.com or call 1 (800) 444-4443.
Use Our Online Resources
For access to all self-service support resources, visit freedomscientific.com/support or review the list of resources below:
- FSCompanion – Your AI-powered support assistant, available 24/7
- Tech Support Articles – Search our knowledge base for quick help
- Freedom Scientific Training Center – Explore step-by-step guides, video lessons, and webinars
- Enterprise Deployment Resources – IT setup guides
- Downloads & Updates – Latest software and requirements
- Microsoft Accessibility Answer Desk – Accessibility support for Windows and Office
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